When working on a production line, it can be easy to forget about the customer and simply focus on efficiency. However, manufacturing is focused on producing the products and services that customers may rely on. It is the job of the operations manager to continually improve the production line. Here are some methods they can use to use manufacturing to improve customer service.
Brithe Publishing provides books on American Manufacturing that are well suited for operations managers. Our books give in depth, high-level overviews that aim to improve professional’s understanding of their positions. Here is a look at our books and some guiding principles that improve your customer service.
Developing Your Customer Service Principles
With manufacturing, there are different methods you can apply to your production line to better meet customer needs. Taking advantage of agile manufacturing will help your business to be better focused on producing based on customer orders as opposed to predicting demand. The end goal of the agile process is to quickly respond to customer requests and produce exactly what they ask for.
Your business can set its principles to push for better treatment of its customers. These principles also allow you to have set rules for interacting with a customer. Your business will be able to keep customers happy and create more loyalty so you can count on continued revenue. Some common principles businesses use are:
- Listen to the customers
- Don’t be a robot
- Know your product
- Be ready to answer questions
- Be honest about what you don’t know
Learning Agile Manufacturing
With the book, Agile Manufacturing: Lean Processes that Improve Business Transactions, you can learn more about agile and lean manufacturing methods to better meet the demands of your customers. As an operations manager, you will have better tools to improve your production. Here is some of the information you’ll gain from reading this book:
- The four keys that make agile manufacturing successful
- The top 25 tools and techniques of both agile and lean manufacturing.
- How to implement agile manufacturing into your own organization.
Read Books From Brithe Publishing
If you want to adopt manufacturing methods that will improve your customer service, you can learn more from Brithe Publishing. Our books give businesses high level insight in American manufacturing and projects that have lead to more success. Learn more about the book and purchase it on our website.