When working as an Operations Manager, there are certain types of production strategies that lead to a better customer experience. There are a lot of management strategies a business can use to produce their products or services and it’s the job of the operations manager to make those hard decisions. Reading books on different strategies allows you to make informed decisions.
Brithe Publishing offers a range of reading material in print, eBook, and audiobook formats that focus on American Manufacturing. Professionals get a deep look into successful manufacturing projects and gain a better understanding of managing the production process. If you want to improve your customer service, these books will help you analyze your company and find improvements.
Best Books on Customer Service
As we mentioned above, businesses can use many different types of production strategies to meet certain needs. Processes such as Lean Manufacturing focus on cutting costs and reducing waste in a production line. The Agile Method is focused on reducing response times and meeting customer needs quickly.
Operations managers can read Agile Manufacturing: Lean Processes That Improve Business Transactions to improve their customer service. With agile manufacturing, you are able to better respond to customer requests. This type of manufacturing typically focuses on built to order. When a customer makes a transaction, you can quickly get right to their order. Here is some of the information you’ll receive from the book:
- The four keys that make agile manufacturing successful
- The top 25 tools and techniques of both agile and lean manufacturing.
- How to implement agile manufacturing into our own organization.
Customer Service Guiding Principles
Businesses depend on their customers to make a profit. It is important to always keep the customer in mind when making any decision. Making the wrong decision could lead to a huge loss in revenue. Establishing some principles allows businesses to keep their customers loyal to your products and services.
The book will give you some insight in how to treat your customers well. For all businesses, it is key to listen to the customer. Don’t be a robot when responding to their concerns. Know your product and be ready to answer any questions the customer may have. But be sure to be honest about what you don’t know.
Order From Brithe Publishing Today!
If you are in need of excellent reading material on manufacturing, Brithe Publishing has the books for you. If you want to improve your understanding of operations management and the techniques available for you to use, we offer a couple books that can increase your understanding of manufacturing. Learn more about the books and purchase them on our website.